Returns & Exchanges Policy
At The Rustic Cowgirl, we are dedicated to ensuring your complete satisfaction with your purchase. If, for any reason, you are not satisfied, we offer a straightforward return and exchange policy within 30 days of your purchase.
Defective Items
For items found to have manufacturing defects, The Rustic Cowgirl will cover the cost of replacement. To initiate a replacement request, please provide a valid invoice/receipt and photographic evidence of the defect. Send these details to support@therusticcowgirl.com.
Examples of manufacturing defects include zipper issues, loose stitching, faulty hardware, or embellishments.
Warranty Exclusion
Our warranty does not cover normal wear and tear, stains, color transfers, pet damage, moisture discoloration, lost or stolen items, or damage from exposure to chemicals.
Additionally, we do not provide warranties for reading glasses or sunglasses.
Requesting a Return/Exchange:
If you wish to request a return or exchange, please submit your request to support@therusticcowgirl.com within 30 days of your purchase. Make sure the original tags remain on the item. We do not offer repair, cleaning, or refurbishing services—return & Exchange Steps
Email support@therusticcowgirl.com with your order/invoice number. If you don't have an order number, provide proof of purchase.
Attach a clear photo of the item, highlighting any defects if applicable.
Indicate your desired outcome (e.g., store credit, replacement, or refund).
After your request is approved, securely pack the item and the included form.
Use an insured and traceable shipping method when returning the item. The Rustic Cowgirl is not responsible for lost or stolen packages.
Return Address: The Rustic Cowgirl Return Department 1234 Western Lane Austin, Texas 78701 United States
Important Notes
· Returns are subject to a 10% restocking fee, and customers are responsible for return shipping costs.
· Final sale items and gift cards are non-returnable.
· Report damaged or missing items within ten days of receiving your order.
· Please allow up to 7 business days for processing your return.
· Refunds exclude any initial shipping fees.
· Ensure you coordinate all returns with our customer service team before initiating the return process. Uncoordinated return packages will be refused.
· Claims left without response for 30 days will be considered void.